PURCHASES AND RETURN POLICIES

ACCEPTANCE OF THESE POLICIES: By utilizing the website and purchasing goods listed therein, you agree to abide by the policies described below. Spectrecology reserves the rights to changes the policies at any time.

ORDER PROCESSING AND SHIPPING:

We specialize in customization and tailoring to our customers’ needs. Due to this reason, all orders take 2-5 business days to process, pending stock availability or any special customization request. Any delays beyond normal processing will be promptly communicated to the customer. We also offer a choice of delivery speed and carriers, available at checkout.

Handling time:

Because all orders are custom fabricated to the customers’ specifications, all orders will be shipped within 5 business days from the order date. There will be a minimum of 2-3 days of processing time to fulfill the order before it can be shipped. We will remain in contact with you regarding the status of your order. We charge a standard $3 handling fee on all orders.

Shipping time:

We offer many shipping speeds available at checkout. While the rates may vary depending on your location, you may opt for the following popular delivery speeds on your orders:

FedEx Ground: 1-5 business days.

FedEx 3 Day: Guaranteed delivery on the third business day after being shipped.

FedEx 2 Day/One Rate: Guaranteed delivery on the second business day after being shipped, with a flat rate across all 50 states.

FedEx Next Day PM: Guaranteed delivery next business day after being shipped by 4:30 PM.

FedEx Next Day AM: Guaranteed delivery next business day after being shipped by 10:30 PM.

FedEx International Priority: Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico, and the Caribbean from most countries. Reach major cities in Europe by 10:30 AM typically in two business days.

Daily cut off time for orders :

Our daily cut off time on orders is 4:00 PM Monday through Friday. If you place an order past the cut-off time your order may not start to process until the next business day.

CHANGE OF PRICE:

Spectrecology sets prices for various products on the website. These prices are subject to change without notice. The prices shown on this website supersede all previous listings of prices shown on the website or elsewhere. Spectrecology reserves the right to correct all typographical or clerical errors that may be present in the prices or specifications on the website.

PAYMENT:

Upon receiving an online order on the website, Spectrecology shall process the order and prepare the order for shipment. While Spectrecology will attempt to prepare all available items in a single shipment, there may be instances where a single order results in more than one shipment. Accordingly, each shipment shall be a separate transaction and payment shall be made when each shipment is processed. Thus, any credit card transaction shall be billed just prior to shipment of the order. Should payment not be accepted for any reason, Spectrecology reserves the right to cancel the order. Spectrecology may attempt to contact you regarding the rejection of your payment; however, it is your responsibility to monitor the status of your order and contact Spectrecology in cases of unexpected delay.

CONTINGENCIES:

Spectrecology shall not be held liable for loss or damage from delay in delivery or any other cause beyond Spectrecology’s reasonable control or deemed in default if prevented from shipping order by reason of fire, flood, drought, acts of God, war, riot, strikes, lockouts, embargo or government orders which in any way interfere with the purchase or manufacture or flow of the necessary materials or products required to manufacture or fabricate the products referred to in this Quotation. In the event of such delay in delivery or failure to perform, Spectrecology shall not be required to allocate production and deliveries between customers.

BUYER’S LIABILITY/INDEMNIFICATION OF CUSTOM ITEMS:

If your online order includes any custom items that are designed or manufactured to your specifications, you agree to indemnify and hold Spectrecology harmless for any third party infringement liability Spectrecology may become subject to based on Spectrecology’s manufacture and sale of such custom items.

DELIVERY AND SHIPMENT:

Upon delivery of the products from an online order on the website to the designated address, all risk of loss, damage, and other incidents of ownership shall immediately pass to you. Spectrecology reserves the right to ship orders on a common carrier as desired.

What shipping method is used?

While our primary choice of transportation is FedEx, you may opt for other carriers such as UPS or USPS. We offer different shipping speeds with varying rates depending on location. Shipping is available domestically and internationally.

FedEx Ground: 1-5 business days.

FedEx 3 Day: Guaranteed delivery on the third business day after being shipped.

FedEx 2 Day/One Rate: Guaranteed delivery on the second business day after being shipped, with a flat rate across all 50 states.

FedEx Next Day PM: Guaranteed delivery next business day after being shipped by 4:30 PM.

FedEx Next Day AM: Guaranteed delivery next business day after being shipped by 10:30 PM.

Rates vary depending on location and delivery speed. We charge a standard $3 handling fee on all orders.

TOOLING AND NON-RECURRING ENGINEERING:

Spectrecology may produce custom and original machinery and equipment (collectively with any related materials, designs, fixtures, molds and similar items, “Tooling”) in connection with the manufacture of the products described in your order. Such Tooling may incorporate techniques, designs, materials, and other items proprietary to Spectrecology (“Spectrecology IP”). Unless otherwise agreed to in writing by the parties, Spectrecology shall solely and exclusively own all right, title, and interest in said Tooling.

CANCELLATION AND RETURNS OF STOCK ITEMS:

In the event that any portion of an order of stock item(s) is canceled or returned within 30 days of the original purchase, Spectrecology will refund the purchase price, less any restocking fees and shipping costs. Restocking fees are currently 25% of the price of the returned stock item, but Spectrecology reserves the right to modify this restocking fee from time to time. Upon receipt and inspection of the returned stock item, Spectrecology will automatically credit your account for the refunded amount. Please note that to receive the refund, the stock item must be returned unused and in the item’s original packaging.

CANCELLATION AND RETURNS OF CUSTOM ITEMS:

All sales of orders for custom items are final upon Spectrecology’s receipt of the order from you. No returns or cancellations will be accepted.

WARRANTIES:

Other than as expressly set forth above or as contained in any express warranties provided with products and the extent permitted by law, Spectrecology makes no warranties, express or implied, including warranties of merchantability or fitness of the merchandise for any particular purpose. Spectrecology shall not be liable for loss or damage resulting from the use or performance of the products. In no event shall Spectrecology be liable to you or your customers for any special, indirect, incidental, exemplary or punitive damages resulting from loss of use, interruption of business, or lost profits, even if Spectrecology has been advised of the possibility of such damages. Notwithstanding the foregoing, in no event shall the Spectrecology’s aggregate liability to the buyer and its customers exceed the amount paid for products purchased under this agreement in the prior 6 months.

COMPLIANCE WITH LAWS:

By using this website, you agree to comply with any and all applicable local, state, federal, and foreign laws, orders, rules, and regulations in connection with the sale, shipment, or use of the products described in the order or on the website, including without limitation, the U.S. Foreign Corrupt Practices Act and all U.S. export control laws and/or regulations. You agree that no technical data shall be exported from the United States, re-exported, or disclosed to any foreign national, nation, firm, or country, including foreign nationals employed by or associated with you, without first complying with all requirements of the International Traffic in Arms Regulation (ITAR) or the Export Administration Regulation (EAR), including the requirement for obtaining an export license, if applicable. You agree to first obtain the written consent of Spectrecology prior to submitting any request for authority to export any such technical data. You shall indemnify and hold Spectrecology harmless for all claims, demands, damages, costs, fines, penalties, attorney’s fees, and all other expenses arising from your failure to comply with this clause of the ITAR and EAR.